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FAQs

Discounts may vary due to optical locations in your area. Call your selected optical location directly for specific discounts. 

How often can I use my EyeBenefits Membership?

You and your family have the opportunity to utilize the EyeBenefits Vision Discount Program as many times as you feel necessary. There are no limits to the number of eye exams, eyewear and contact lenses that you can purchase throughout your EyeBenefits Membership. 

How do I enroll online?

Visit the EyeBenefits website homepage and click on the "Sign Up Online" tab. Enter your group code to receive your group rate. If you don't know you group code call your organization's benefit department. Proceed by clicking "Next" and continue through the enrollment process. To complete your enrollment you will need a Visa, MasterCard, Discover, American Express or debit card. 

How do I enroll online without a group code?

Visit the EyeBenefits website homepage and click on the "Sign Up Online" tab.Leave the group code field empty and click "Next". To complete your enrollment you will need a Visa, MasterCard, Discover, American Express or debit card. 

I am enrolled in the family plan. Do my family members need their own membership cards?

Your family members do not need their own Membership E-Cards to receive the discounts. 

Can I receive a cancellation refund?

All cancellation refunds will be given no later than 30 days after the Member receives their EyeBenefits Membership Card. For questions, concerns or complaints please call Customer Care at 800-621-7900. All inquires will be acknowledged in writing within 5 business days and the results of the investigation will be provided no later than 30 days after the complaint is received.

I lost my EyeBenefits Membership E-Card. How can I replace it?

If you enrolled online: Visit the EyeBenefits website homepage and click on the "Manage My Account" tab. You will then be prompted to enter in your Username and Password. If you do not know your Username or Password call EyeBenefits Customer  Care at 800-621-7900.

If you received your Membership E-Card through your company's Human Resource Department:
Please contact your Human Resource Director for further assistance. 

Can I use my EyeBenefits Discount Vision Program if I currently have vision insurance?

Maybe.  EyeBenefits may be used with your current insurance plan if the Provider you have selected allows it.  Please check with your Provider when you call for an appointment.

How do I find an optical location in my area?

Visit the EyeBenefits website homepage and click on the "Optical Location" tab. Enter both the city and state or the zip code, using only the first three digits of the zip code will broaden the search area. A list of all the optical locations will be displayed. 

What if the optical location does not recognize or say they do not accept the EyeBenefits Discount Vision Program?

All optical locations listed on the EyeBenefits website have been contracted and credentialed with EyeBenefits. If an optical location is uncertain if EyeBenefits is in their system, please have them call EyeBenefits Provider Relations directly at 480-659-2850. 

How can my eye doctor or optical location join in the EyeBenefits Provider Network?

Visit the EyeBenefits website homepage and click on the "Become A Provider" tab and complete the information fields.

Will I receive my EyeBenefits discount if the optical location is having a sale?

EyeBenefits Members will receive the better of their EyeBenefits vision discount or the sales price, whichever is the better discount, however it is the optical locations decision to combine the discounts.

How can I buy contact lenses online?

Visit the EyeBenefits website homepage and click on the "Online Contact Lens" tab. EyeBenefits Members will then be prompted to enter their email address. 

What is an Ophthalmologist? Ophthalmologists are medical doctors that work with the medical functions or diseases of the eye.  You would typically use your medical insurance for procedures performed by an ophthalmologist. How do I find a LASIK location in my area?

Please call 888-733-6694

 

FAQs

Discounts may vary due to optical locations in your area. Call your selected optical location directly for specific discounts. 

How often can I use my EyeBenefits Membership?

You and your family have the opportunity to utilize the EyeBenefits Vision Discount Program as many times as you feel necessary. There are no limits to the number of eye exams, eyewear and contact lenses that you can purchase throughout your EyeBenefits Membership. 

How do I enroll online?

Visit the EyeBenefits website homepage and click on the "Sign Up Online" tab. Enter your group code to receive your group rate. If you don't know you group code call your organization's benefit department. Proceed by clicking "Next" and continue through the enrollment process. To complete your enrollment you will need a Visa, MasterCard, Discover, American Express or debit card. 

How do I enroll online without a group code?

Visit the EyeBenefits website homepage and click on the "Sign Up Online" tab.Leave the group code field empty and click "Next". To complete your enrollment you will need a Visa, MasterCard, Discover, American Express or debit card. 

I am enrolled in the family plan. Do my family members need their own membership cards?

Your family members do not need their own Membership E-Cards to receive the discounts. 

Can I receive a cancellation refund?

All cancellation refunds will be given no later than 30 days after the Member receives their EyeBenefits Membership Card. For questions, concerns or complaints please call Customer Care at 800-621-7900. All inquires will be acknowledged in writing within 5 business days and the results of the investigation will be provided no later than 30 days after the complaint is received.

I lost my EyeBenefits Membership E-Card. How can I replace it?

If you enrolled online: Visit the EyeBenefits website homepage and click on the "Manage My Account" tab. You will then be prompted to enter in your Username and Password. If you do not know your Username or Password call EyeBenefits Customer  Care at 800-621-7900.

If you received your Membership E-Card through your company's Human Resource Department:
Please contact your Human Resource Director for further assistance. 

Can I use my EyeBenefits Discount Vision Program if I currently have vision insurance?

Maybe.  EyeBenefits may be used with your current insurance plan if the Provider you have selected allows it.  Please check with your Provider when you call for an appointment.

How do I find an optical location in my area?

Visit the EyeBenefits website homepage and click on the "Optical Location" tab. Enter both the city and state or the zip code, using only the first three digits of the zip code will broaden the search area. A list of all the optical locations will be displayed. 

What if the optical location does not recognize or say they do not accept the EyeBenefits Discount Vision Program?

All optical locations listed on the EyeBenefits website have been contracted and credentialed with EyeBenefits. If an optical location is uncertain if EyeBenefits is in their system, please have them call EyeBenefits Provider Relations directly at 480-659-2850. 

How can my eye doctor or optical location join in the EyeBenefits Provider Network?

Visit the EyeBenefits website homepage and click on the "Become A Provider" tab and complete the information fields.

Will I receive my EyeBenefits discount if the optical location is having a sale?

EyeBenefits Members will receive the better of their EyeBenefits vision discount or the sales price, whichever is the better discount, however it is the optical locations decision to combine the discounts.

How can I buy contact lenses online?

Visit the EyeBenefits website homepage and click on the "Online Contact Lens" tab. EyeBenefits Members will then be prompted to enter their email address. 

What is an Ophthalmologist? Ophthalmologists are medical doctors that work with the medical functions or diseases of the eye.  You would typically use your medical insurance for procedures performed by an ophthalmologist. How do I find a LASIK location in my area?

Please call 888-733-6694

 

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