EyeBenefits FAQs

Frequently Asked Questions

Discounts may vary due to optical locations in your area. Call your selected optical location directly for specific discounts.

  • You and your family have the opportunity to utilize the EyeBenefits Vision Discount Program as many times as you feel necessary. There are no limits to the number of eye exams, eyewear and contact lenses that you can purchase throughout your EyeBenefits Membership. A membership is active for one year.

  • Visit the EyeBenefits website homepage and click on the “Become a Member” menu item. Enter your group code to receive your group rate. If you don’t know you group code call your organization’s benefit department. Proceed by clicking “Next” and continue through the enrollment process. To complete your enrollment you will need a Visa, MasterCard, Discover, American Express or debit card.

  • Your family members do not need their own Membership E-Cards to receive the discounts.

  • All cancellation refunds will be given only if an EyeBenefits Member hasn’t downloaded their membership e-card. If a member has purchased from a third party organization they need to contact that organization directly. For questions, please call Customer Care at 800-621-7900.

  • If you enrolled online: Visit the EyeBenefits website homepage and click on the “My Account” tab. You will then be prompted to enter in your Username and Password. If you do not know your Username or Password call EyeBenefits Customer Care at 800-621-7900.

    If you received your Membership E-Card through your company’s Human Resource Department: Please contact your Human Resource Director for further assistance.

  • Maybe. EyeBenefits may be used with your current insurance plan if the Provider you have selected allows it. Please check with your Provider when you call for an appointment.

  • Visit the EyeBenefits website homepage and click on the “Find an EyeBenefits Provider” tab. Enter your city, state or zip code. A list of all the our providers be displayed.

  • All providers listed on the EyeBenefits website have been contracted and credentialed with EyeBenefits. If a location is uncertain if EyeBenefits is in their system, please have them call EyeBenefits Provider Relations directly at All providers listed on the EyeBenefits website have been contracted and credentialed with EyeBenefits. If a location is uncertain if EyeBenefits is in their system, please have them call EyeBenefits Provider Relations directly at 480-659-2850.

  • Visit the EyeBenefits website homepage and click on “Providers” in the menu and complete the information fields.

  • EyeBenefits Members will receive the better of their EyeBenefits vision discount or the sales price, whichever is the better discount, however it is the optical locations decision to combine the discounts.

  • We do!